These Terms and Conditions ("Terms") govern the provision of construction and maintenance services by Maintenance Direct Solutions Ltd ("we", "us", "our", "the Company") to you ("the Client", "you", "your").
Company Details:
Maintenance Direct Solutions Ltd
Company Number: 16456197
Registered Office: 5 Eastfield Road, Enfield, EN3 5UX
Email: [email protected]
By engaging our services, you agree to be bound by these Terms.
We provide construction and property maintenance services including but not limited to:
The specific services to be provided will be detailed in a written quote or contract agreed between both parties before work commences.
All quotations are valid for 30 days from the date of issue unless otherwise stated. Quotations are based on information provided by the Client and site assessments conducted at the time.
A contract is formed when:
Any changes to the agreed scope of work must be agreed in writing. Additional costs arising from variations will be communicated and approved before proceeding.
All prices are quoted in British Pounds (GBP) and are exclusive of VAT unless otherwise stated. Prices are based on current material and labor costs and may be subject to adjustment if significant delays occur.
Payment terms will be specified in the quotation. Typically:
Payment is due within 14 days of invoice date unless otherwise agreed. Late payments may incur interest at 8% above the Bank of England base rate per annum in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
We accept payment by bank transfer, cheque, or other agreed methods. Payment details will be provided on invoices.
Work will commence on the agreed start date, subject to:
Estimated completion dates are provided in good faith but are not guaranteed. We will make reasonable efforts to complete work within the estimated timeframe.
We are not liable for delays caused by:
The Client agrees to:
We will:
Where required, we will notify building control and arrange necessary inspections. Building control fees are typically the Client's responsibility unless otherwise agreed.
The Client is responsible for obtaining planning permission where required. We can provide advice and support but cannot guarantee approval.
Where work affects party walls, the Client must comply with the Party Wall Act 1996. We can provide guidance but the Client is responsible for serving notices and agreements.
We maintain public liability insurance and employers' liability insurance. Copies of certificates are available upon request.
The Client should inform their home insurance provider of construction work. We are not responsible for changes to insurance premiums or coverage.
Our liability is limited to the value of the contract. We are not liable for:
We warrant that work will be carried out with reasonable skill and care. Defects arising from our workmanship within 12 months of completion will be rectified free of charge.
Materials are covered by manufacturer warranties where applicable. We will provide relevant warranty documentation.
Warranties do not cover:
We are committed to maintaining high health and safety standards:
If unforeseen conditions are discovered (e.g., structural issues, asbestos, contamination), we will:
Additional costs arising from unforeseen conditions are the Client's responsibility.
The Client may cancel before work commences with written notice. Deposits may be retained to cover administrative costs and materials ordered.
If the Client cancels after work has started, payment is due for:
We may terminate the contract if:
If you are dissatisfied with any aspect of our service:
If a complaint cannot be resolved through discussion, both parties agree to attempt mediation before pursuing legal action.
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We process personal data in accordance with UK GDPR and our Privacy Policy. By engaging our services, you consent to the processing of your personal data as described in our Privacy Policy.
We may engage qualified subcontractors and trade partners to complete specialist aspects of work. All subcontractors are vetted, insured, and work under our supervision.
Any designs, plans, or specifications created by us remain our intellectual property unless otherwise agreed in writing.
We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, government restrictions, or supplier failures.
These Terms, together with any written quotation or contract, constitute the entire agreement between the parties and supersede all prior discussions or agreements.
We reserve the right to update these Terms. Updated Terms will be posted on our website with a revised date. Contracts already in progress will be governed by the Terms in effect at the time of contract formation.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
For questions about these Terms or our services:
Maintenance Direct Solutions Ltd
5 Eastfield Road, Enfield, EN3 5UX
Email: [email protected]
Company Number: 16456197