Privacy Policy | Maintenance Direct Solutions Ltd

1. Introduction

Maintenance Direct Solutions Ltd ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller:
Maintenance Direct Solutions Ltd
Company Number: 16456197
Registered Office: 5 Eastfield Road, Enfield, EN3 5UX
Email: [email protected]

2. Information We Collect

2.1 Information You Provide

We collect personal information that you voluntarily provide when you:

Request a quote or consultation
Contact us via email, phone, or contact form
Enter into a contract for our services
Correspond with us regarding a project

This information may include:

Name and contact details (email, phone, address)
Property address and details
Project requirements and specifications
Payment and billing information
Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and browser type
Pages visited and time spent on site
Referring website addresses
Device information

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery: To provide quotes, consultations, and construction/maintenance services
Communication: To respond to enquiries and provide project updates
Contract Performance: To fulfill our contractual obligations
Legal Compliance: To comply with building regulations, health & safety requirements, and legal obligations
Business Operations: To manage accounts, invoicing, and record-keeping
Improvement: To improve our services and website functionality

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contract Performance: Processing necessary to perform our contract with you
Legitimate Interests: Processing necessary for our legitimate business interests (e.g., responding to enquiries, improving services)
Legal Obligation: Processing required to comply with legal and regulatory requirements
Consent: Where you have provided explicit consent for specific processing activities

5. Data Sharing and Disclosure

We may share your information with:

Trade Partners: Certified tradespeople and subcontractors working on your project
Professional Advisors: Accountants, lawyers, and business consultants
Regulatory Bodies: Building control, health & safety authorities when required
Service Providers: IT services, payment processors, and business tools
Legal Requirements: When required by law or to protect our legal rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal data only for as long as necessary:

Enquiries (no contract): Up to 2 years
Contract and project data: 6 years from project completion (in line with UK tax and construction regulations)
Financial records: 6 years as required by HMRC
Building certifications: Permanently (for regulatory compliance)

After the retention period, data is securely deleted or anonymized.

7. Your Rights

Under UK GDPR, you have the following rights:

Right of Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data (subject to legal obligations)
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at: [email protected]

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Secure data storage and encryption
Access controls and authentication
Regular security assessments
Staff training on data protection
Secure disposal of physical and digital records

While we take all reasonable precautions, no method of transmission over the internet is 100% secure.

9. Cookies

Our website uses minimal cookies for essential functionality. We do not use tracking or advertising cookies. By using our website, you consent to our use of essential cookies.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.

11. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Maintenance Direct Solutions Ltd
5 Eastfield Road, Enfield, EN3 5UX
Email: [email protected]

14. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Website: ico.org.uk